We collect the personal and vehicle information we need to provide mobile car locksmith services, to respond to emergency requests, and to manage appointments. We use that information to restore access, replace keys, program transponder devices, process payments, and to improve our service. We do not sell personal information.
What information we collect
We collect information you give us directly and information gathered automatically when you use our website or request mobile service.
- Information you provide. Name, contact email, the location you provide for mobile service, vehicle make, model and year, license plate or vehicle identification details when needed to perform locksmith work, and notes about the job.
- Payment and billing information. Payment details provided to complete a transaction. We use third party payment processors to handle card payments; we do not store full card numbers on our site.
- Service location data. The address or general location you give when you request a technician. This helps us dispatch the mobile team to drivers who are stranded at home, at work or on the roadside.
- Device and usage data. Browser type, IP address, pages visited, and cookies that make the site work and help us troubleshoot issues.
How we use information
We use information to provide and improve our services, to communicate with you, and to meet legal or safety obligations.
- To perform requested services such as car lockout assistance, key replacement and transponder programming.
- To send confirmations, invoices and important service messages.
- To process payments through service providers.
- To protect against fraud and to comply with legal obligations.
- To analyze site traffic and improve our website and mobile response process.
Cookies and tracking
We use cookies and similar technologies to make the site work and to collect basic usage information. Cookies let the site remember preferences and support analytics that help us improve the experience.
Pro tip: You can control most cookies in your browser settings. Turning off some cookies may affect site features that help request mobile service.
Third party services and sharing
We share information only as needed to deliver services or as required by law.
- Service providers: We use vendors for payment processing, analytics and cloud storage. Those providers are contractually limited to use data only to support our services.
- Legal and safety: We may disclose information to comply with law or to protect the safety of customers and staff.
Data security and retention
We take reasonable administrative and technical measures to protect information. Access is limited to staff and vendors with a business need. We retain personal information only as long as necessary to provide services, to comply with legal obligations, and to resolve issues.
Your choices and rights
You have choices about how we use your information.
- If you no longer want to receive marketing messages you may opt out using the method in the message.
- You may request access to the information we hold about you or ask that we correct inaccurate information.
- You can request removal of personal data where applicable, subject to legal or operational limits such as record keeping for billing or safety.
How to request removal or access
To request access, correction, or removal of personal data, identify the records and provide the email used with our service. We will respond with instructions and verification steps before processing requests. For requests related to a specific job, include details such as the service date and vehicle information so we can locate the record.
Children and privacy
Our services are for adult drivers and commercial customers. We do not knowingly collect personal information from children under 13.
Changes to this policy
We may update this policy to reflect changes in how we operate. Material changes will be posted on this page. The policy explains the practices that apply to information collected through this site and during the provision of mobile locksmith services.
Key takeaway
We collect contact, vehicle and service location information to deliver mobile car locksmith services in Lansing and neighboring communities. We protect and limit use of your information and provide ways to access or request removal.
Frequently asked questions
Do you sell personal information?
No, At Peace Locksmith Services LLC does not sell personal information.
What if I need my vehicle key replaced but do not want to share vehicle details online?
You can call or meet with our technician at the service location and provide the necessary vehicle details in person. We generally need vehicle make, model and proof of ownership to perform key replacement and programming.
Which third party services do you use for payments and analytics?
We use reputable third party providers for payment processing and analytics. Those providers handle data under their own privacy terms and are limited to the purposes we specify.
How long do you keep service records?
We retain records as needed for operational support, billing and legal compliance. If you request removal we will explain any records we must retain for legal reasons and what we can remove.
Learn more and check our local profile
Read customer reviews and get directions on our Google Business Profile. To learn more about our services, see our services and about pages.